We Ship Most Orders by Ground Shipping - Please Call for expedited rates.
We ship via UPS or FedEx Ground for most items. If you require expedited shipping please call us at 1-888-852-5340 for expedited rates and availability of the product you wish to order. We will gladly assist you. Our business hours are 8:00 AM to 5:00 PM Eastern Time. We have a live answering service after hours that will gladly take your name and number for us to return your call. Your business is valued and we will do our best to handle your needs.
How do I return an item?
MERCHANDISE RETURN POLICY: All items come with a 30 day return policy. All customers must acquire an RMA# (Returned Merchandise Authorization Number) prior to return. To acquire a RMA# Please call 1-888-852-5340 email us. Our Email Link is on our Contact Us page. We must receive your returned purchase within 30 days of receipt in order to issue a refund. A 25 % restocking charge will apply. All Returns Must Be Pre-Approved. Shipping costs, to and from, are Non-Refundable. The customer must pay shipping charges to return goods, except when damaged or defective upon arrival. Manufacturer’s warranty applies to products, if none stated, then 90 day warranty for parts and merchandise only (no labor or consequential damages) shall apply.
Upon receiving, inspecting, and approving your return we will credit your account for the purchase price less restocking charge, shipping and handling cost. We will refuse returns that appear damaged upon return. We will make every effort to resolve problems to your satisfaction. We are on your side, and doing business with us will prove it! Customer satisfaction is our goal.