When the plumber I hired began to to assemble the unit, he discovered that an integral connector for the push button was the wrong part and could not be screwed to the unit. When I called support, I was told to "take a photo of trying to **** the wrong part on, or record a video of the wrong part not working".
I have never heard of such a thing, that I would have to prove it before a replacement could be sent. Meantime my plumber was accumulating hours, and if I wanted a replacement it would take DAYS to receive it. Are you aware that in Central Florida, you have to pay at least a $100 dollars just to get a plumber to show up.
We ultimately had to send someone to a hardware store to find a replacement that would work so we could finish the install. This turned a 1 1/2 hour installation into a 4 hour ordeal.
Not happy at all with this, is there no quality inspection involved with this????
Hi Susan, thank you for sharing this feedback, and I'm sorry for the issues this caused during your installation. Having a plumber on-site and running into a part that wouldn't connect properly is a stressful situation, and I completely understand the frustration. We really appreciate you and your husband being so understanding with our team during the follow-up call as well.
Identifying the exact part can be tricky without photos, since we want to make sure we send the right piece rather than guessing and causing another delay. That said, I'm glad your plumber found a working solution from the hardware store.
If you're able to send any details or photos of the connector, we'd be happy to look into a compatible replacement as a backup in case that fix doesn't hold up long-term. Thanks again for the honest feedback — we're also looking at ways to make this smoother going forward.
These were installed in a small group home. There have been no complaints or issues
Works just lilke I wanted
For me, this device is a lifesaver! My younger brother lives with me because he had a brain injury as a child. Hes the type that leaves doors, drawers, etc... open and frequently forgets to turn the water off when brushing his teeth and such. I put this in his bathroom shower and it is exactly what I needed. There is a set run time and then it turns off after that... every single time.
We bought these because a patient in our assisted living facilitiy with dementia left water running in the sink and water overflowed to basement below, ruining a basement ceiling. We replaced the shower valves and the faucets to avoid any other potential damage. The water now shuts off automatically, which is perfect for someone who forgets to turn things off. These are a less expensive alternative than motion detector units
