When the plumber I hired began to to assemble the unit, he discovered that an integral connector for the push button was the wrong part and could not be screwed to the unit. When I called support, I was told to "take a photo of trying to **** the wrong part on, or record a video of the wrong part not working".
I have never heard of such a thing, that I would have to prove it before a replacement could be sent. Meantime my plumber was accumulating hours, and if I wanted a replacement it would take DAYS to receive it. Are you aware that in Central Florida, you have to pay at least a $100 dollars just to get a plumber to show up.
We ultimately had to send someone to a hardware store to find a replacement that would work so we could finish the install. This turned a 1 1/2 hour installation into a 4 hour ordeal.
Not happy at all with this, is there no quality inspection involved with this????
Hi Susan, thank you for sharing this feedback, and I'm sorry for the issues this caused during your installation. Having a plumber on-site and running into a part that wouldn't connect properly is a stressful situation, and I completely understand the frustration. We really appreciate you and your husband being so understanding with our team during the follow-up call as well.
Identifying the exact part can be tricky without photos, since we want to make sure we send the right piece rather than guessing and causing another delay. That said, I'm glad your plumber found a working solution from the hardware store.
If you're able to send any details or photos of the connector, we'd be happy to look into a compatible replacement as a backup in case that fix doesn't hold up long-term. Thanks again for the honest feedback — we're also looking at ways to make this smoother going forward.
These were installed in a small group home. There have been no complaints or issues
Works just lilke I wanted
For me, this device is a lifesaver! My younger brother lives with me because he had a brain injury as a child. Hes the type that leaves doors, drawers, etc... open and frequently forgets to turn the water off when brushing his teeth and such. I put this in his bathroom shower and it is exactly what I needed. There is a set run time and then it turns off after that... every single time.
We bought these because a patient in our assisted living facilitiy with dementia left water running in the sink and water overflowed to basement below, ruining a basement ceiling. We replaced the shower valves and the faucets to avoid any other potential damage. The water now shuts off automatically, which is perfect for someone who forgets to turn things off. These are a less expensive alternative than motion detector units
- 5 stars: 31 (86%)
- 4 stars: 2 (6%)
- 3 stars: 2 (6%)
- 2 stars: 0 (0%)
- 1 star: 1 (3%)
When the plumber I hired began to to assemble the unit, he discovered that an integral connector for the push button was the wrong part and could not be screwed to the unit. When I called support, I was told to "take a photo of trying to **** the wrong part on, or record a video of the wrong part not working".
I have never heard of such a thing, that I would have to prove it before a replacement could be sent. Meantime my plumber was accumulating hours, and if I wanted a replacement it would take DAYS to receive it. Are you aware that in Central Florida, you have to pay at least a $100 dollars just to get a plumber to show up.
We ultimately had to send someone to a hardware store to find a replacement that would work so we could finish the install. This turned a 1 1/2 hour installation into a 4 hour ordeal.
Not happy at all with this, is there no quality inspection involved with this????
Hi Susan, thank you for sharing this feedback, and I'm sorry for the issues this caused during your installation. Having a plumber on-site and running into a part that wouldn't connect properly is a stressful situation, and I completely understand the frustration. We really appreciate you and your husband being so understanding with our team during the follow-up call as well.
Identifying the exact part can be tricky without photos, since we want to make sure we send the right piece rather than guessing and causing another delay. That said, I'm glad your plumber found a working solution from the hardware store.
If you're able to send any details or photos of the connector, we'd be happy to look into a compatible replacement as a backup in case that fix doesn't hold up long-term. Thanks again for the honest feedback — we're also looking at ways to make this smoother going forward.
These were installed in a small group home. There have been no complaints or issues
Works just lilke I wanted
For me, this device is a lifesaver! My younger brother lives with me because he had a brain injury as a child. Hes the type that leaves doors, drawers, etc... open and frequently forgets to turn the water off when brushing his teeth and such. I put this in his bathroom shower and it is exactly what I needed. There is a set run time and then it turns off after that... every single time.
We bought these because a patient in our assisted living facilitiy with dementia left water running in the sink and water overflowed to basement below, ruining a basement ceiling. We replaced the shower valves and the faucets to avoid any other potential damage. The water now shuts off automatically, which is perfect for someone who forgets to turn things off. These are a less expensive alternative than motion detector units
Excellent quality, installation was easy, works great!! We installed it for washing off sand when coming from the beach.
Should have gotten these sooner to stop vandalism/boy leaving water on in detention center. These metering shower valves and faucet are perfect for our setting.
Great product for the money.
A nice unit
Great product for the money.
EZ to install
We tried to install this in our boat but there wasn't enough pressure. I do not reccomend this for that application. I installed this valve in my repair shop for a handwashing station. It works great for that
We are a fan of these. However, we wish that the time could be adjusted for 2 minutes or so. Please take this feature into consideration
Exactly what I wanted and came in record time. Love it. Thank you so much and God bless America.
This was difficult to mount and install
Someone DOES make them like they used to! Looks like it has the same quality as the one that it replaced. That old one was in our house when we bought it 8 years ago. Corrosion had taken a toll on that one so it was a better thing to replace it. Thanks King Supply!
Overall serves the purpose. Wish the time lasted longer though
Push Button Shower Panel (Adjustable Time&Temp)
Push Button Shower Panel (Adjustable Time&Temp)
Depending on your water pressure takes a little time to adjust but not bad at all.
Absolutely beautiful. We used it for an outdoor shower. Great product
Outdoor shower works great better than the set up I had before, the one thing it could usE Is a mounting system
Satisfied
Replaced a more expensive Chicago commercial valve that kept leaking. Much better construction.
Push Button Shower Panel (Adjustable Time&Temp)
Best outdoor mechanical shower valve panels you can find at this price. Have installed four of these. All work and look great
Push Button Shower Panel (Adjustable Time&Temp)
Great product matches our other metered faucets from King Supply perfectly and works great! This product has reduced our water usage by a couple percentage points but in a water intensive environment like the camping/RV business not having to worry about customers letting the water run reduces a lot of concerns.
It's exactly what we were looking for for our athletics center. We used to use just the valve from you guys. Love this panel and you guys. Thank you!
I have installed these in the University I work at . In our Academic Buildings Phys Ed Conference Center ..They work fine there maintence is minimum if at all ..There meant to be in commercial setting to save water . They have a timer adjustment for how long they can stay on it can be adjusted . . These are not meant to run constant essence would not save money in business setting ..I roughly say we have installed close to 45 of these . Their compact sleek hold up to college kids we have student body of 26,000 hold up to abuse the water flow is decent not overly strong but not weak . We have used them going on 2 years . We are replace all our old valves with these models as needed ...
Push Button Shower Panel (Adjustable Time&Temp)
How long does this shower valve cartridge operate for?
The shut off time for this metered shower valve cartridge is adjustable for an opening time from 3 to 55 seconds per push.
